help!

Troubleshooting? GULU is here to lend a hand!

Stuck, seeing a cryptic error message, or simply have a question about software installation?

You've come to the right place! The GULU team (or what's left of it) is here to help, but to ensure everything goes smoothly, follow the guide below.

Step 1: The Treasure Hunt (in the documentation) aka RTFM

Before contacting us, take a look at our online documentation. We've compiled solutions for the most common problems, installation guides, and answers to frequently asked questions.

Browse the GULU documentation: gulu-unige.ch/doc (french only)

Why?

- It's quick: the answer might already be there, ready to go.

- It's open 24/7: even when we're asleep (yes, it happens).

- That gives us time to tackle the real puzzles...

If you found the solution in the documentation: Congratulations! You're a self-learning pro.

If you really haven't found the solution: move on to step 2.

Step 2: Sending a message in a bottle

Still having trouble? It's time to call on the (limited) brainpower of our team.

-> Fill out our contact form, detailing your request as much as possible.

For effective help, please tell us:

- Your name and email address.

- The software and version involved.

- The most precise description of the problem possible. (Copy-pasted error messages are invaluable!)
- What you were doing when the problem occurred.

A quick note about our superpowers (and our limitations)

We'll do our best to respond within a reasonable timeframe. Our "best" includes: scouring the web, testing outlandish solutions, appealing to the spirits of computer logic, and sometimes, actually solving the problem.

However, here's the GULU disclaimer:

"GULU is a small, passionate volunteer team. We can't guarantee a response to every request, especially if the problem is beyond our expertise (or available brainpower). We do promise, however, to read every message with the utmost attention and a touch of curiosity."

In short: We try, we promise! But we don't give blank checks. Your understanding is our fuel.

The GULU team wishes you a great day (and a bug-free installation).